Measuring, Certifying, and Celebrating Organizational Empathy
The Empathy Employer recognition and certification program helps measure, evaluate, improve, celebrate, and certify organizational empathy. We help companies better understand their organizational culture, strengthen their employer value proposition, and elevate their employer brand.
Empathy Survey
The Empathy Attributes Questionnaire℠ is a research-backed survey tool that measures empathy across nine critical pillars, from cognitive understanding to inclusive culture-building.
- Measures both individual perception (“How I behave”) and organizational experience (“How we behave”)
- Captures the full spectrum of empathy through 15 carefully crafted questions
- Takes minimal time for employees to complete while providing comprehensive insights
- Ensures anonymity to encourage honest, authentic responses
- Survey creates a holistic picture of your organization’s empathy landscape, identifying both strengths to celebrate and opportunities for growth
Data Analysis
Once your team completes the survey, our experts get to work analyzing the responses. We don’t just tally scores—we look for patterns, correlations, and insights that tell the unique story of empathy in your workplace.
- Evaluation across all nine pillars of our Organizational Empathy Assessment Framework℠
- Identification of gaps between individual perception and organizational experience
- Comparison against industry benchmarks and best practices
- Spotlight on departmental or team variations that might require targeted attention
- Transforms complex data into clear, actionable insights that leadership teams can understand and apply
Organizational Empathy Score
Your organization’s survey results culminate in an Empathy Employer Index℠ (EEI) score—a numerical representation of your workplace’s empathy quotient. This score places your organization on our empathy spectrum, from “Foundational Stage” to “Thriving Culture of Empathy.”
- A baseline measurement for tracking progress over time
- A benchmark for comparison against industry standards
- A clear indicator of your organization’s empathy maturity
- A qualification metric for certification eligibility
- Think of your EEI score as your organization’s empathy vital signs—a health check that indicates where you stand and highlights your path forward
Recommendation Report
Knowledge without action creates little value. That’s why we provide a comprehensive report that translates your survey results into a roadmap for improvement.
- Detailed breakdown of your EEI score across all nine pillars
- Visual representations of your empathy landscape
- Specific strengths to leverage and celebrate
- Targeted recommendations for areas needing development
- Practical strategies that fit your organizational context
- Recommendations are realistic, actionable, and designed to move the needle on your empathy metrics—whether you’re just beginning your empathy journey or looking to maintain excellence
Employer Recognition and Certification
Organizations that demonstrate exceptional empathy receive our Empathy Employer Certified Workplace℠ designation—a prestigious recognition that sets you apart in the marketplace.
- Provides an independent third-party validation of your empathetic workplace culture
- Enhances your employer brand and recruitment marketing
- Boosts employee pride and engagement
- Signals to customers and partners that you operate with empathy at your core
- Remains valid for one year, with opportunities for recertification
- Recognition and certification serve as a powerful differentiator that attracts candidates who value supportive, human-centered work environments
